Return & Refund Policy

Thank you for shopping with us. As we work with international suppliers, please review our policy before placing an order.

Return Window

You may request a return or refund within 30 days of receiving your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos. We will offer a replacement or full refund at no extra cost.

Change of Mind

We currently do not accept returns for change of mind, incorrect product selection, or incorrect size chosen by the customer. Please review product details carefully before ordering.

Order Cancellation

Orders can be canceled within 12 hours of purchase. After this period, orders may already be processed and cannot be canceled.

Return Shipping

In most cases, returns are not required. If a return is approved, customers may be responsible for return shipping costs unless the item is faulty.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days after review.

Shipping Times

Delivery times are estimates and may vary due to logistics or customs delays beyond our control.

Lost or Delayed Packages

If your order has not arrived within the expected timeframe, please contact us so we can investigate and assist.

Contact Us

For any questions or return requests, please contact our support team at contact@ssdigitalenterprises.com.